American Eagle Hong Kong membership program FAQ 

What is American Eagle Hong Kong membership program?

The American Eagle Hong Kong membership program (the "Program") is American Eagle Outfitters Hong Kong Limited's (the "Company") rewards program. Members earn points on purchases (after discounts) made at the American Eagle Outfitters Hong Kong stores, good for use at the American Eagle Outfitters Hong Kong stores only. Additional benefits include an exclusive welcome offer, birthday offer, and other member-only sales and events.

How can I join the American Eagle Hong Kong membership program?

Membership is free! You can join by asking a store associate to enrol you upon any purchase. You must be at least 18 years of age. A valid mobile phone number is required together with some of your personal information to enrol.

How do I update my American Eagle Hong Kong membership account profile or check my point summary?

You can update your American Eagle Hong Kong membership account profile by asking a store associate or email to cs@pacifica.com.hk. For point summary, you can check with our store associate or subscribe to our Whatsapp business account track your points balance easily and receive latest offer updates from us.

How do I cancel my American Eagle Hong Kong membership?

American Eagle Hong Kong membership can be cancelled at any time by asking a store associate or email to cs@pacifica.com.hk.

I cancelled my American Eagle Hong Kong membership previously, but now want to re-join. What should I do?

Welcome back! It's easy to sign up again at store by simply re-enrolling in the American Eagle Hong Kong membership. You can re-enrol with your phone number. When you re-join, you will start to earn points and receive program benefits again. Note that any points you had in a prior closed account will not be transferred to the new re-opened account.

How do I get points for my purchases?

Points are earned for qualifying purchases made at all American Eagle Outfitters Hong Kong stores only. Online orders are not eligible to the program.

How many points do I earn with the program?

As an American Eagle Hong Kong membership member, you earn points for every qualifying HK$1 spent, rounded down to the nearest dollar. Members can earn 1 point per HK$1.

What's a qualifying purchase for earning points?

When purchasing in-store, the qualifying amount for earning points is the transaction subtotal for merchandise, after any discounts or rewards have been applied.

Do I earn points for my online purchases?

Currently online purchases are not eligible to the Program.

How do I report missing points/purchases if I forget to give my membership information?

If you are already a member, you can request points for a missing purchase by emailing cs@pacifica.com.hk. In order to request missing points, you must have your in-store receipt within 30 days of the original purchase date. Please note that we would not be able to add any points if a transaction was made before joining the membership.

I made a purchase, but my points are not in my account. Where are they?

Points are usually posted to your account very soon after your purchase. You should see your points within 24 hours after your purchase in our Whatsapp business account.

What happens if I make a return?

The points you earned from that purchase will be deducted from your American Eagle Hong Kong membership program account. You cannot return a purchase if your points balance falls below zero, please ensure your points balance is positive after return. For transactions with any loyalty benefits used, no refund would be accepted, customers can choose to exchange products at our stores only.

What other benefits do I get in American Eagle Hong Kong membership program?

All members receive an exclusive welcome offer upon registration (Valid for 90 days, after spending HK$1,000+) and a birthday offer (15% off one purchase, discount up to HK$300 off, Outlet excluded) to use during their birthday month. All offers cannot be used together with other offers unless specified otherwise.

How do I earn a reward?

Can I use my reward with other offers?

Yes! Rewards can be used with other offers unless specified otherwise.

Will my points expire?

Yes, all points will expire on the anniversary of your membership start day.

My points expired before I could use it. Will you still honor it?

Unfortunately, no. Once rewards expire they can no longer be redeemed.

Can I get cash back for any unused points?

No, points have no cash value, so no cash can be given for any remaining balance not spent.